Business case development

Skill in “Intranet and digital workplace” domain

Skills related to the ability to create a structured argument for investment and resource to commit to a specific plan, using the desired blend of financial, qualitative and non-financial factors.


Creates a programme of ongoing business benefits analysis including continuous post-implementation benefits analysis. Influences decision makers with the appropriate communication of accrued benefits and suitable framing of context.


Documents more complex or nuanced business cases detailing soft benefits where persuasive arguments of indirect or cumulative passenger benefits are required.


Generates a simple case for investment using an existing business case format based on financial benefits or quantifiable non-financial benefits such as time savings.

Related skills

See also