Governance lays the essential foundations for the success of your intranet or digital workplace. The way your intranet operates and is managed influences everything from the quality of the content to the ease with which users can find things. Ultimately, the governance you establish will dictate whether your intranet meets its strategic objectives.
Governance comprises processes, as well as other controls such as standards, decision-making bodies, specific roles and records to document who owns what. It also includes training and engagement to make it all happen.
Governance is one of those words which is often misunderstood. Some regard it as unnecessary or boring. But we can assure you that spending time working on governance is absolutely essential. Too much governance and everything grinds to a halt. Too little and it is the wild west. We don't think it is a coincidence that the graph for the theoretical optimum is a smile.
Most intranets (and virtually all digital workplaces) operate on a devolved management model. They are an ensemble effort and the core intranet team rely on the actions and commitment of a cast of actors including internal communicators, content managers, IT developers, community managers, specialist experts, HR executives and more.
Governance brings all the individual actions and processes together so everyone works to deliver high quality content, a good user experience, decent findability and to meet other standards. Without governance, intranets start to fall apart and steadily decline over time
We know you can’t apply a “one size fits all” approach to governance. That’s why we take a logical, systematic and comprehensive approach to governance, which you can then scale and apply to your organisation in ways that will be sustainable and work for you.
Our governance approach covers:
And we know that it is a big job - too big to do in one go. We've organised everything depending on whether we think it has an operational or strategic focus, and sorted everything by how important it is, from critical through to beneficial. You can focus on what you need to do now, and be aware of what you are going to work on next.
One of the big problems with governance is when you are required to write it down, everyone has a natural bias to turn their organisation into a big machine and all your colleagues into cogs. The thing is, they are actually human beings! We've created a model to help your thinking and to consider your problems from all angles called "Frames of Perspective".
Our self-guided workbooks walk you through our methodologies step-by-step and come packed with exercises, examples and digital workplace wisdom. more...
Our day-long, on-site workshops will take your team through our methodologies, step-by-step. Guided by friendly experts, you’ll make real progress on your plan. more...