Systematically map employee channels and internal audiences: Effective internal communications that truly engage and inspire require deep knowledge of what audiences need. All too often though, employee communications channels overlap and the message fails to land or gets lost altogether. Employees disengage as they get bombarded with content from all sides.
We've created a detailed process for a communications audit that systematically maps internal audiences and formal and informal digital communications channels. We produce a detailed map of your internal communications landscape that can then form the basis of audience definitions and an internal channel matrix to maximise the communications effectiveness and inform your internal communications strategy.
When messages come from every direction, employees get overwhelmed and clarity and engagement suffer. Internal communicators face the challenge of untangling who’s saying what, where, and how. Setting clear boundaries and guidance shouldn't be guesswork.
We've carried out hundreds of user and stakeholder interviews with some of the world's largest companies about their digital communications channels. Drawing on our experience of mapping digital workplaces and bringing governance to complex landscapes, we've created a detailed methodology to reveal insights across your channel landscape, giving you the depth of understanding you need to get your channel mix back under control.
Channel Trajectory is a detailed channel and audience mapping methodology that results in a rich definition of your communications landscape. We look at the entirety of your digital and in-person internal communications channels. We work collaboratively with you throughout the project and everything is delivered remotely to anywhere in the world. When you engage us we:
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