Channel Trajectory: Internal communications channel mapping

Systematically map employee channels and internal audiences: Effective internal communications that truly engage and inspire require deep knowledge of what audiences need. All too often though, employee communications channels overlap and the message fails to land or gets lost altogether. Employees disengage as they get bombarded with content from all sides.

We've created a detailed process for a communications audit that systematically maps internal audiences and formal and informal digital communications channels. We produce a detailed map of your internal communications landscape that can then form the basis of audience definitions and an internal channel matrix to maximise the communications effectiveness and inform your internal communications strategy.

Understanding internal channels

When messages come from every direction, employees get overwhelmed and clarity and engagement suffer. Internal communicators face the challenge of untangling who’s saying what, where, and how. Setting clear boundaries and guidance shouldn't be guesswork.

This is what we do

We've carried out hundreds of user and stakeholder interviews with some of the world's largest companies about their digital communications channels. Drawing on our experience of mapping digital workplaces and bringing governance to complex landscapes, we've created a detailed methodology to reveal insights across your channel landscape, giving you the depth of understanding you need to get your channel mix back under control.

How it works

Channel Trajectory is a detailed channel and audience mapping methodology that results in a rich definition of your communications landscape. We look at the entirety of your digital and in-person internal communications channels. We work collaboratively with you throughout the project and everything is delivered remotely to anywhere in the world. When you engage us we:

  1. Hold a kick off workshop to confirm scope and understand your communications landscape.
  2. Carry out multiple user and stakeholder interviews, with a cross section of your workforce.
  3. Review existing documentation and samples of communications channels.
  4. Analyse all our data, deriving meaningful insights and recommendations that we report back to you.
  5. Produce detailed audience and channel definitions packed with additional information on reach, impact and criticality.

Flow diagram showing the delivery stages of a consulting project for communication channel mapping and governance.
	1.	Initiation – Kick-off workshop with the project team.
	2.	Discovery – Document and present discovery findings.
	3.	Discovery methods – Methods agreed with the client, including:
	•	Communications stakeholder interviews
	•	Employee interviews
	•	Review of channel materials
	•	Direct data collection with the project team
	4.	Channel mapping – Create structured data of audiences and channels.
	5.	Governance plan – Review the channel matrix with the team and stakeholders, and define governance controls.

Icons in orange illustrate each activity, with grey boxes grouping related tasks.

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Let's transform your digital channels

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