Expert intranet consultancy and digital workplace consulting, built around your needs. Creating, managing and improving intranets and digital workplaces, or integrating AI tools, can be challenging. Sometimes you need expert intranet consultants to get things right or move things along – and that's exactly what we are.
We offer a wide range of intranet and digital workplace consultancy services that start with your needs and cover everything from strategy and governance through to content, measurement, and findability. We don't sell and run: no outsourcing, no juniors. We deliver the work and remain accountable for everything throughout the engagement.
Intranets and digital workplaces are complex with a lot of moving parts and different aspects to manage. Managers and teams are often thrown in at the deep end and need to carry out activities outside their comfort zone. There can also be resourcing issues and lack of access to the right intranet and digital workplace skills. Sometimes bringing in an intranet consultant or digital workplace consultant can make all the difference. Whether you want deep strategic input, a second opinion on a specific matter, or your stakeholders want an informed or independent view, calling in external intranet consultancy expertise can be a wise investment.
We've consulted extensively with many large organisations across the world on different aspects of intranets and digital workplaces, providing valued and practical advice that delivers results. Recognised as experts in the wider intranet and digital workplace community, we both cut our teeth as practitioners, managing intranets and collaboration platforms at complex, global companies. We draw on this deep understanding and empathy on every assignment. We also leverage our innovative models and frameworks to come at problems from a unique point of view.
No two consulting projects are the same. Your needs are the starting point, with our work carefully scoped to drive results. Before engaging us we would discuss your issue, suggest an approach, and then plan out a programme of work in close partnership with you. Once a statement of work is agreed and signed, we deliver to an agreed timetable.
Sometimes we have found clients benefit from a short exploratory engagement to better define the problems, solutions and next steps.
Typical ways we help include strategy articulation, designing a governance framework, carrying out a stakeholder workshop, defining an adoption strategy or developing a business case. We also evaluate technology options, perform expert reviews, help define an information architecture and work with all aspects of content, including defining content strategy.
What does an intranet consultant do?
An intranet consultant helps organisations plan, improve, and manage their intranet and digital workplace. Depending on the engagement, this can cover strategy, governance, content, platform selection, user research, adoption, or AI readiness. A good intranet consultant brings both practitioner experience (having managed intranets themselves) and the broader perspective that comes from working across many different organisations and environments.
What is intranet consultancy?
Intranet consultancy is independent, expert advisory and delivery support for organisations managing or improving their intranet or digital workplace. It differs from product sales or implementation services: an intranet consultancy is vendor-neutral and focused on what's right for the organisation, not on selling a particular platform or licence. Spark Trajectory is a specialist intranet and digital workplace consultancy offering research, strategy, governance, and delivery services.
What makes a good intranet consultant?
The best intranet consultants combine deep practitioner experience with objectivity and a structured approach. They've managed real intranets at real organisations — they understand the politics, the resourcing constraints, and the stakeholder dynamics, not just the theory. At Spark Trajectory, both founders cut their teeth as practitioners at complex global companies before moving into consultancy.
What do intranet consulting services typically cover?
Intranet consulting services can cover the full lifecycle: from initial strategy and business case development, through platform selection and governance design, to content strategy, adoption planning, and ongoing maturity improvement. Services can also include AI readiness assessment, helping organisations understand what governance and content management foundations need to be in place before deploying tools like Copilot safely.
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