Incident and problem management

Skill in “Technology and IT management” domain

Skills related to the management of occasional and recurrent issues with the delivery of an IT service.

Master

Works with existing service delivery teams to define and refine support processes and if necessary to detail appropriate exceptions.

Practitioner

Leads investigations into resolving an incident of problem alongside other service delivery teams.

Apprentice

Participates in ticketing processes to resolve problems and incidents alongside other delivery and support teams.

Related skills

See also