Incident and problem management
Skill in “Technology and IT management” domain
Skills related to the management of occasional and recurrent issues with the delivery of an IT service.
Master
Works with existing service delivery teams to define and refine support processes and if necessary to detail appropriate exceptions.
Practitioner
Leads investigations into resolving an incident of problem alongside other service delivery teams.
Apprentice
Participates in ticketing processes to resolve problems and incidents alongside other delivery and support teams.
