Measurement and improvement

Intranet and digital workplace

Skills related to the ability to create and implement cycles of improvement based on tracking appropriate benefits using qualitative and quantitative data.

Apprentice

Creates and communicates usage reports for intranet or digital workplace tools related to their business objectives. Contextualises reports for business stakeholders.

Practitioner

Creates an improvement plan related to a specific business benefit based on measurable or trackable goals and related to actionable levers of change, as part of a change programme or launch.

Master

Creates and manages a sustainable programme of improvement cycles, aligned to business benefits and based on measurable or trackable goals, as part of 'business as usual' activities.