Measurement and improvement
Skills related to the ability to create and implement cycles of improvement based on tracking appropriate benefits using qualitative and quantitative data.
Creates and manages a sustainable programme of improvement cycles, aligned to business benefits and based on measurable or trackable goals, as part of 'business as usual' activities.
Creates an improvement plan related to a specific business benefit based on measurable or trackable goals and related to actionable levers of change, as part of a change programme or launch.
Creates and communicates usage reports for intranet or digital workplace tools related to their business objectives. Contextualises reports for business stakeholders.