Moderation, facilitation and conflict resolution

Skill in “Social and collaboration management” domain

Skills relating to the ability to moderate discussions, facilitate contributions and resolve any conflicts arising on social networks, collaboration platforms and related digital channels.

Master

Defines policies and formal approaches relating to moderation, facilitation and conflict resolution, with successful dissemination, socialisation and ongoing management through enterprise-wide training, process design and alignment with governance frameworks.

Practitioner

Moderates and facilitates high-profile and real-time collaboration and communication use cases, involving a range of channels and applications.

Apprentice

Successfully moderates a single or small number of communities. Designs and operates an abuse report process for contributions and content.

Related skills

• Community development

• Facilitator training and support

See also

• Community Roundtable skills framework: engagement