Moderation, facilitation and conflict resolution

Spark Trajectory Intranet and Digital Workplace Skills Matrix > This skill is in the Social and collaboration management domain

Skill description

Skills relating to the ability to moderate discussions, facilitate contributions and resolve any conflicts arising on social networks, collaboration platforms and related digital channels.

Moderation, facilitation and conflict resolution skill levels

Apprentice

Successfully moderates a single or small number of communities. Designs and operates an abuse report process for contributions and content.

Practitioner

Moderates and facilitates high-profile and real-time collaboration and communication use cases, involving a range of channels and applications.

Master

Defines policies and formal approaches relating to moderation, facilitation and conflict resolution, with successful dissemination, socialisation and ongoing management through enterprise-wide training, process design and alignment with governance frameworks.

Skills related to Moderation, facilitation and conflict resolution

Community development
Facilitator training and support

Other skills in the Social and collaboration management domain

Collaboration strategy
Community development
Employee advocacy
Expert and skills network management
Facilitator training and support
Ideation and innovation management
Moderation, facilitation and conflict resolution
Social Content Curation
Tacit knowledge management

Errors? Disagreements? Omissions?

We have hopefully created this competency matrix with thought and care. It is not the only competency framework in the world, and relates specifically to the intranet and digital workplance profession. It therefore concentrates on some things and ignores others.

If you find an error, disagree wholeheartly or feel there is a glaring ommission we'd love to know.

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License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Creative Commons License

Attribution-NonCommercial 4.0 International (CC BY-NC 4.0)

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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.