Search management
Skill in “Intranet and digital workplace” domain
Skills related to the management and onward development of a search service to maximise findability for users, both directly by manipulating the search service itself, as well as indirectly by improving content, metadata and other governance activities.
Master
Manages both the direct search service and influences content providers to improve content in order to improve search experience and mitigate found issues.
Practitioner
Directly tunes and improves the search service using solution-specific techniques informed by monitoring search usage data and top keywords.
Apprentice
Employs metadata as part of content to improve search performance. Communicates with, trains and oversees publishers to do the same.
