Search management

Skill in “Intranet and digital workplace” domain

Skills related to the management and onward development of a search service to maximise findability for users, both directly by manipulating the search service itself, as well as indirectly by improving content, metadata and other governance activities.

Master

Manages both the direct search service and influences content providers to improve content in order to improve search experience and mitigate found issues.

Practitioner

Directly tunes and improves the search service using solution-specific techniques informed by monitoring search usage data and top keywords.

Apprentice

Employs metadata as part of content to improve search performance. Communicates with, trains and oversees publishers to do the same.

Related skills

• Taxonomy design and metadata management

• Publisher coordination and coaching

See also

• Search explained