Stakeholder management

Spark Trajectory Intranet and Digital Workplace Skills Matrix > This skill is in the Intranet and digital workplace domain

Skill description

Skills related to the ability to build trusted relationships with key individuals or groups within the organisation in order to: best represent their views and needs; communicate activity; socialise plans with the intention to influence and engage for the greatest mutual benefit.

Stakeholder management skill levels

Apprentice

Identifies key stakeholders and maintains good working relationships with them. Remains available and contactable as a known touch-point and keeps individuals informed of planned changes.

Practitioner

Creates a detailed and ongoing plan of identified stakeholders for a specific project or product (using tools such as a RACI matrix). Engages with stakeholders on planned occasions, including obtaining feedback during socialisation of plans and mitigating concerns or incorporating ideas back into the project.

Master

Creates a generalised programme of stakeholder engagement that is ready to comment or feedback on plans or ideas when the need arises. Brings stakeholders together and create value and consensus. Proactively manages the stakeholder landscape, taking into account organisational and personnel changes.

Skills related to Stakeholder management

Strategic governance
Operational governance
Intranet and digital workplace strategy

Other skills in the Intranet and digital workplace domain

AI, search and retrieval management
Business case development
Intranet and digital workplace strategy
Measurement and improvement
Operational governance
Product management and adoption
Project and programme management
Stakeholder management
Strategic governance

Errors? Disagreements? Omissions?

We have hopefully created this competency matrix with thought and care. It is not the only competency framework in the world, and relates specifically to the intranet and digital workplance profession. It therefore concentrates on some things and ignores others.

If you find an error, disagree wholeheartly or feel there is a glaring ommission we'd love to know.

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License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Creative Commons License

Attribution-NonCommercial 4.0 International (CC BY-NC 4.0)

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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.