Tacit knowledge management

Spark Trajectory Intranet and Digital Workplace Skills Matrix > This skill is in the Social and collaboration management domain

Skill description

The systematic articulation, capture and dissemination of employee's tacit knowledge (knowledge which is not written down and hard to transfer to another employee) to deliver value for organisations.

Tacit knowledge management skill levels

Apprentice

Initiates and manages a single initiative or localised approach to capture and disseminate tacit knowledge, applied informally or limited in scale.

Practitioner

Develops and executes a formalised approach to capturing tacit knowledge based around one or two key processes with appropriate incentivisation and ability to disseminate the knowledge at the time of user need.

Master

Develops and executes a programme of tacit knowledge capture and dissemination around different processes with appropriate incentivisation, and with knowledge made accessible digitally with codification (project and after action reviews, exit interviews etc).

Skills related to Tacit knowledge management

Other skills in the Social and collaboration management domain

Collaboration strategy

Community development

Employee advocacy

Expert and skills network management

Facilitator training and support

Ideation and innovation management

Moderation, facilitation and conflict resolution

Social Content Curation

Tacit knowledge management

Errors? Disagreements? Omissions?

We have hopefully created this competency matrix with thought and care. It is not the only competency framework in the world, and relates specifically to the intranet and digital workplance profession. It therefore concentrates on some things and ignores others.

If you find an error, disagree wholeheartly or feel there is a glaring ommission we'd love to know.

License

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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.