User research

Spark Trajectory Intranet and Digital Workplace Skills Matrix > This skill is in the User experience design domain

Skill description

Skills related to the discovery of user needs through direct observational and qualitative research on users' behaviours and motivations concerning given tasks.

User research skill levels

Apprentice

Conducts limited user research projects using tools such as interviews, focus groups, observation, diaries or surveys. Documents and communicates findings to stakeholders.

Practitioner

Designs and conducts detailed user research for larger projects and the ability to analyse, document and synthesise findings from multiple sources.

Master

Details an ongoing programme of user research including comprehensive documentation on audience characteristics (such as personas, segmentation or demographic data) for use by other projects or programmes.

Skills related to User research

Interaction design
User testing
Taxonomy design and metadata management

Other skills in the User experience design domain

Accessibility
Brand management
Information architecture
Interaction design
Localisation
Taxonomy design and metadata management
User research
User testing
Visual design

Errors? Disagreements? Omissions?

We have hopefully created this competency matrix with thought and care. It is not the only competency framework in the world, and relates specifically to the intranet and digital workplance profession. It therefore concentrates on some things and ignores others.

If you find an error, disagree wholeheartly or feel there is a glaring ommission we'd love to know.

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License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Creative Commons License

Attribution-NonCommercial 4.0 International (CC BY-NC 4.0)

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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.