Community manager

The Community Manager builds, facilitates, and sustains communities of practice and interest across the digital workplace. It's a role that sits at the intersection of internal communications, knowledge management, and digital workplace adoption and one that depends as much on an understanding of people and group dynamics as it does on platform skills.

About the role

You'll be working primarily through enterprise social platforms such as Viva Engage, encouraging participation, surfacing valuable knowledge, coordinating community leadership, and connecting employees with relevant expertise and information. The challenge isn't launching communities, it's making them genuinely useful and keeping them active over time.

The role appears in two main settings. In an Intranet Team it focuses on communities as part of the intranet's social and engagement layer. In a Knowledge Management Team the emphasis shifts toward communities as mechanisms for sharing tacit knowledge and expertise. Some organisations place the role in internal communications or digital workplace adoption teams instead.

What you'll actually be doing

You'll be running a portfolio of communities at different stages of maturity: some you've launched yourself, some that existed before you arrived and need revitalising. Day-to-day that means facilitating discussions, producing and curating content, supporting community leaders and moderators, and keeping a close eye on health metrics to identify communities that are losing momentum before they go quiet.

A significant part of the job is working with people who are doing community leadership alongside their day job and helping them to understand what good facilitation looks like, and giving them the support and tools to do it well.

What we're looking for

Experience building or running communities in an enterprise setting, with a track record of growing participation and sustaining engagement over time. Strong facilitation and moderation skills such as the ability to hold space for productive discussion, handle conflict constructively, and support community leaders who aren't communications professionals. Excellent interpersonal and written communication skills are a baseline.

A working knowledge of enterprise social platforms, how to configure them, and what their limitations are is expected. Experience measuring community health and using data to drive improvement matters too.

Typical background

Most people in this role come from internal communications, learning and development, knowledge management, or digital adoption backgrounds. Experience managing online communities (in commercial or non-profit settings) is also a valid route in.