Intranet Team

Spark Trajectory Intranet and Digital Workplace Roles and Teams > This team

What does the team Intranet Team do?

The Intranet Team is responsible for the management, development and governance of the organisation's intranet. This typically covers content governance, information architecture, publishing standards, stakeholder relationships with content owners, and the operational running of the platform, but not usally the technical platform itself. In many organisations the team also owns the relationship with the intranet product vendor and manages the roadmap for platform improvements.

The team sits at the intersection of communications, IT, and the business, and is often small relative to the scope of what it manages. In larger organisations it may be a dedicated function, but in others intranet responsibility is carried by one or two people within a broader digital workplace, communications, or IT team. The role demands a wide range of skills spanning editorial, technical, and change management disciplines.

Also known as

  • Intranet Management Team
  • [Intranet name] Team
  • Intranet and Digital Workplace Team
  • Internal Web Team
  • Intranet Programme Team
  • Digital Workplace Team (erroneous)
  • Employee Portal Team
  • Intranet Operations Team
Widespread prevalence

This team is often found in larger organisations

Roles documented in Intranet Team

Content manager
Search manager
Intranet manager
Information architect
Community manager

Aggregated team skills profile

This shows the maximum skills levels aggregated from all of the roles documented and linked to this team.

Apprentice

Limited but increasing capabilities based on learning and on-the-job experience, but guidance and mentoring is required to fulfil potential.

Practitioner

Good professional capabilities sufficient for many circumstances and roles. Able to guide and mentor apprentices.

Master

Abilities that are the best in the professional field, gained from significant experience. Able to teach and guide others in their development.
[{"intranet-and-digital-workplace-strategy":1,"strategic-governance":1,"operational-governance":1,"product-management":2,"measurement-and-improvement":2,"stakeholder-management":1,"incident-and-problem-management":2,"audience-and-channel-coordination":1,"curation-and-tagging":2,"employee-advocacy":1,"expert-and-skills-network-management":1,"collaboration-strategy":1,"ideation-and-innovation-management":1,"facilitator-training-and-support":3,"tacit-knowledge-management":1,"moderation-facilitation-and-conflict-resolution":3,"community-development":3},{"intranet-and-digital-workplace-strategy":1,"strategic-governance":1,"operational-governance":2,"measurement-and-improvement":1,"stakeholder-management":1,"search-management":1,"project-and-programme-management":1,"brand-management":2,"visual-design":2,"localisation":2,"information-architecture":1,"interaction-design":1,"taxonomy-design-and-metadata-management":1,"accessibility":1,"writing-and-editing":2,"audience-and-channel-coordination":1,"channel-delivery":1,"imagery-and-multimedia-creation":2,"content-management":2,"content-strategy":2,"publisher-coordination-and-coaching":2,"content-publishing":2,"content-design":2,"curation-and-tagging":2},{"intranet-and-digital-workplace-strategy":1,"measurement-and-improvement":2,"stakeholder-management":1,"search-management":1,"business-analysis-and-requirements-specification":2,"systems-development-configuration":1,"systems-testing":1,"information-security":1,"risk-management":1,"brand-management":1,"visual-design":1,"localisation":2,"information-architecture":3,"user-research":2,"interaction-design":2,"taxonomy-design-and-metadata-management":2,"user-testing":2,"accessibility":2,"content-strategy":1,"expert-and-skills-network-management":2},{"intranet-and-digital-workplace-strategy":3,"strategic-governance":2,"operational-governance":3,"product-management":2,"measurement-and-improvement":2,"business-case-development":1,"stakeholder-management":2,"search-management":2,"project-and-programme-management":1,"incident-and-problem-management":1,"it-change-management":1,"business-analysis-and-requirements-specification":2,"systems-development-configuration":1,"systems-testing":1,"information-security":1,"risk-management":1,"brand-management":1,"visual-design":1,"localisation":1,"information-architecture":2,"user-research":1,"taxonomy-design-and-metadata-management":2,"user-testing":1,"accessibility":1,"imagery-and-multimedia-creation":2,"content-management":3,"content-strategy":2,"publisher-coordination-and-coaching":3,"content-publishing":3,"content-design":2},{"intranet-and-digital-workplace-strategy":1,"strategic-governance":1,"operational-governance":2,"product-management":2,"measurement-and-improvement":2,"business-case-development":1,"stakeholder-management":2,"search-management":3,"project-and-programme-management":1,"incident-and-problem-management":2,"it-change-management":1,"platform-management":1,"business-analysis-and-requirements-specification":2,"systems-development-configuration":3,"it-strategy":1,"systems-testing":2,"information-security":2,"risk-management":2,"localisation":2,"information-architecture":1,"user-research":2,"interaction-design":2,"taxonomy-design-and-metadata-management":2,"user-testing":2,"accessibility":2,"publisher-coordination-and-coaching":1}]