Digital Workplace Team

Spark Trajectory Intranet and Digital Workplace Roles and Teams > This team

What does the team Digital Workplace Team do?

The Digital Workplace Team owns and manages the organisation's core productivity and collaboration platforms: typically the Microsoft 365 suite (SharePoint, Teams, Viva, OneDrive, Viva Engage) along with adjacent tools such as the intranet, enterprise search, and increasingly AI assistants like Microsoft Copilot. The team sits at the intersection of IT and the business, responsible not just for technical operation but for governance, adoption, and the employee experience these tools deliver.

In most organisations the team operates across a product ownership model, managing each platform through its lifecycle such as roadmap, configuration, policy, training, and ongoing improvement. Headcount and structure vary considerably: in smaller organisations a single team may cover the full stack, while larger enterprises may split responsibilities across workstream leads or embed product owners within a centralised function.

Also known as

  • Digital Workplace Management Team
  • Intranet and Digital Workplace Team
  • Digital Workplace Programme
  • Collaboration Platforms Team
  • Digital Employee Experience Team
  • Digital Workplace Operations Team
  • M365 / Office 365 Team
  • Modern Workplace Team
  • Workplace Technology Team
Widespread prevalence

This team is often found in larger organisations

Roles documented in Digital Workplace Team

Intranet manager
Search manager
Information architect
User experience architect
Usability specialist
Digital workplace manager
Digital product change & adoption lead
Product manager

Aggregated team skills profile

This shows the maximum skills levels aggregated from all of the roles documented and linked to this team.

Apprentice

Limited but increasing capabilities based on learning and on-the-job experience, but guidance and mentoring is required to fulfil potential.

Practitioner

Good professional capabilities sufficient for many circumstances and roles. Able to guide and mentor apprentices.

Master

Abilities that are the best in the professional field, gained from significant experience. Able to teach and guide others in their development.
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